Best Western Royal Hotel Caen
customer reviews

We were excited to stay here, perfect area and air conditioning in the heat was a must! Arrived and checked in, entire hotel a/c system was down and they said they had been working on it for a week and would still be a few days. If they would have reached out prior to the closing of the 24 hour cancellation period I would have cancelled and gone elsewhere but was not given that option. The only consideration that was offered was as much ice as we wanted and free water from their water dispenser. No offer of a free breakfast or a rate reduction. Not even an offer to let us out of the reservation. And we were not told at the front desk before we checked in. We only found out once we stepped into the sweltering room and there was a letter on the bed.

Globalement, c'était un excellent hôtel. Le service était toujours excellent. Je voulais louer un vélo électrique, mais même s'ils n'en avaient pas, leur hôtel partenaire en bas de la rue en avait un, ce qui nous a permis d'emprunter la piste cyclable jusqu'à Sword Beach…